The desktop app brings the phone, chat, messages and the secure connection together in a single program. How to install it: 1. Your administrator sends you a personal activation l…
›At TelHarbor the phone, chat and remote support only work when the secure connection is active. This is a security decision: if the tunnel is not up, the app does not register the…
›Symptom: the customer reports a duplicate charge. Checks: 1. Check in the billing system whether there are two billing notes for the same period. 2. Check whether there was a plan…
›The billing note is the document TelHarbor uses to tell you what you have to pay for the period. It includes: - The detail by service: monthly fees, numbers, minutes and messages.…
›The TelHarbor UCaaS portal is at https://ucaas.telharbor.com and you sign in with your email address and your password. When you sign in, the system asks you for a one-time verifi…
›One-way audio is almost always the computer or the network, not the phone system. Check in this order: 1. Headset: make sure it is properly connected and selected in the app as th…
›During a call, the app lets you: - Put the call on hold: the customer hears the music configured for your company. - Blind transfer: the call goes to another extension without ann…
›Your presence tells the rest of the company whether you are available, busy, in a meeting or unavailable. If calls are not reaching you, check: 1. Your status in the app: on "Do N…
›In the app you will find the history of your recent calls, with the time, the duration and whether they were incoming, outgoing or missed. From there you can return the call with o…
›Reporting a case well saves hours. When something fails, send: 1. What happened, in one sentence. Example: "incoming calls to 4300-0000 are not reaching the sales queue". 2. Exact…
›In TelHarbor plans, the monthly fee covers the platform and the users you contracted. What depends on usage is billed separately: - Minutes for outgoing calls and, on Toll-Free nu…
›It depends on the country. United States: yes. United States numbers, including Toll-Free numbers, can be ported to TelHarbor. TelHarbor coordinates the process with your current…
›It depends on what you contract. - Cloud phone system with new numbers: usually a few business days once the information and the contract are confirmed. - Local numbers in other c…
›Your company administrator does it from the portal, in the Administration section: 1. Create the user with their name and email address. 2. Assign the extension and the permission…
›The TelHarbor phone system is in the cloud, so an outage on your Internet connection does not shut down the service: what is cut is the path between your office and the platform.…
›Only the people your company gave that permission to. Normally that is the administrator and the supervisors of the call queues. Important points: - The recording is made by the p…
›Symptom: the softphone loses its SIP registration periodically. Common causes: - The VPN drops and the softphone does not re-register in time. - The re-registration interval is to…