Symptom: the softphone loses its SIP registration periodically. Common causes: - The VPN drops and the softphone does not re-register in time. - The re-registration interval is to…
›Reporting a case well saves hours. When something fails, send: 1. What happened, in one sentence. Example: "incoming calls to 4300-0000 are not reaching the sales queue". 2. Exact…
›In the app you will find the history of your recent calls, with the time, the duration and whether they were incoming, outgoing or missed. From there you can return the call with o…
›During a call, the app lets you: - Put the call on hold: the customer hears the music configured for your company. - Blind transfer: the call goes to another extension without ann…
›At TelHarbor the phone, chat and remote support only work when the secure connection is active. This is a security decision: if the tunnel is not up, the app does not register the…
›One-way audio is almost always the computer or the network, not the phone system. Check in this order: 1. Headset: make sure it is properly connected and selected in the app as th…
›Your presence tells the rest of the company whether you are available, busy, in a meeting or unavailable. If calls are not reaching you, check: 1. Your status in the app: on "Do N…