During a call, the app lets you:

- Put the call on hold: the customer hears the music configured for your company.
- Blind transfer: the call goes to another extension without announcing it.
- Attended transfer: you speak with your coworker first and then complete the transfer. If they do not answer, you can go back to the customer.
- Dial options (tones): useful for navigating other companies' menus, for example when you call a bank.
- Redial the last number with the redial button.

To transfer: during the call, use the transfer button, dial the extension and choose whether to transfer directly or after speaking.

If your company uses call queues, your supervisor can see these actions in the Operator Panel and help you if a transfer is left pending.