In the app you will find the history of your recent calls, with the time, the duration and whether they were incoming, outgoing or missed. From there you can return the call with one click.

Recordings are made by the phone system, not by the app, according to what your company has defined: it can be everything, only the call queues, or nothing. If your company records, the recordings appear attached to the call and are played back by whoever has permission.

In the portal, the administrator and the supervisors have more complete reports: calls by queue, by agent and by hour, with waiting and talk times.

Important: who can listen to a recording depends on the permissions your company assigned. If you need a recording and you do not see it, ask your administrator for it.