Symptom: the customer reports a duplicate charge. Checks: 1. Check in the billing system whether there are two billing notes for the same period. 2. Check whether there was a plan…
›The billing note is the document TelHarbor uses to tell you what you have to pay for the period. It includes: - The detail by service: monthly fees, numbers, minutes and messages.…
›In TelHarbor plans, the monthly fee covers the platform and the users you contracted. What depends on usage is billed separately: - Minutes for outgoing calls and, on Toll-Free nu…