The TelHarbor phone system is in the cloud, so an outage on your Internet connection does not shut down the service: what is cut is the path between your office and the platform.

What can be done so you do not lose calls:
- Forward the number to a cell phone when the extension does not answer.
- Answer from the app on a cell phone using mobile data: the extension is the same.
- Set up a voicemail box that is delivered to email.
- For operations that cannot stop, contract a second link.

These rules are configured beforehand, not during the outage. If your company has not defined them yet, ask your administrator or write to us and we will set them up.