Your presence tells the rest of the company whether you are available, busy, in a meeting or unavailable.

If calls are not reaching you, check:
1. Your status in the app: on "Do Not Disturb" calls do not ring.
2. If you handle queues: you may be paused. The pause may have been set by you or by your supervisor.
3. If your extension shows as disconnected: close and open the app, and confirm that the secure connection is active.

Presence refreshes by itself every few seconds, so a change made by your supervisor or from the Operator Panel shows up without restarting the app.

When someone has their computer turned off, the system shows them as disconnected even if their last status was "available". That keeps calls from being passed to an extension that is not going to ring.