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Billing
What your plan includes and what is billed separately
In TelHarbor plans, the monthly fee covers the platform and the users you contracted. What depends on usage is billed separately:
- Minutes for outgoing calls and, on Toll-Free numbers, incoming minutes.
- Additional phone numbers, local or Toll-Free.
- SMS and WhatsApp messages, according to the volume and the type of conversation.
- Optional services such as additional operators, Help Desk agents or the AI Agent.
- The initial implementation, according to the contract.
List prices are published at telharbor.com/es/planes/ and are billed in US dollars.
In the portal you can see your usage for the period: messages sent, calls and the use of each channel. If your company contracted monthly packages, that is also where you see how much of the bundle you have used.
Did this not solve your case? Write to ccaas@telharbor.com and we will open a support ticket.